Privacy Policy

Last updated: October 6, 2025

Dorvelli (“we,” “our,” or “us”) (operated by Teaspoon Ecommerce LTD) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Dorvelli is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. This may include:

  • Contact details: name, billing address, shipping address, phone number, email address.

  • Financial information: payment details such as credit/debit card information (processed securely by Shopify).

  • Account information: username, password, preferences, and settings.

  • Transaction information: items viewed, added to your cart, purchased, returned, or exchanged.

  • Communications: messages or inquiries you send to us (e.g. via our contact page or support email).

  • Device information: IP address, browser type, device type, and operating system.

  • Usage information: how and when you interact with our website.

How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you: when you create an account, make a purchase, or contact us.

  • Automatically: via cookies, analytics, and other tracking technologies.

  • From service providers: including Shopify (our e-commerce platform), payment processors, and logistics providers.

  • From partners or third parties: where legally permitted.

How We Use Your Personal Information

We use your personal information for purposes such as:

  • Providing and improving our Services (processing orders, delivering products, managing your account, enabling returns).

  • Personalization (remembering preferences, suggesting products, tailoring content).

  • Marketing and advertising (sending you promotional emails or showing relevant ads, with your consent where required).

  • Security and fraud prevention (protecting accounts, detecting fraudulent transactions).

  • Legal compliance (meeting our obligations under UK and EU data protection laws).

  • Customer support (responding to your requests or issues).

Disclosure of Personal Information

We may share your personal information with:

  • Shopify, which hosts our store and processes payments.

  • Service providers: shipping companies, payment gateways, analytics providers.

  • Business partners: for advertising and marketing (with your consent where applicable).

  • Legal authorities: if required to comply with legal processes.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes your personal information to provide and improve the Services. Data may be stored or transferred outside of the UK and EEA, subject to appropriate safeguards. For more on Shopify’s practices, see their privacy policy: https://privacy.shopify.com.

Your Rights (UK & EU)

As a resident of the UK or European Economic Area, you have the right to:

  • Access the personal information we hold about you.

  • Request deletion of your data.

  • Correct inaccurate information.

  • Request portability of your data.

  • Withdraw consent for marketing communications.

  • Object or restrict processing in certain cases.

To exercise these rights, contact us at the email provided below.

Security and Retention

We implement industry-standard security measures to protect your personal data. However, no system is 100% secure.
We retain your information only as long as necessary to provide our Services, comply with laws, or resolve disputes.

Children’s Data

Dorvelli does not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

International Transfers

If your data is transferred outside the UK or EEA, we will use recognized legal safeguards such as Standard Contractual Clauses to protect it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Updates will be posted on this page with the revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy, or to exercise your rights, please contact us at: info@dorvellimode.com

Contact Information

Dorvelli
Operated by Teaspoon Ecommerce LTD
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 16648344
E-mail: info@dorvellimode.com
Phone: +44 7457 424904
Website: www.dorvellimode.com

Our customer service is available Monday through Friday, 9:00 AM – 5:00 PM (GMT). We aim to respond and resolve any inquiries within 24 hours on business days.