Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dorvellimode.com. Please note that returns will need to be sent to the following address:

Return Address
Company: Dorvelli (Operated by Teaspoon Ecommerce LTD)
Consignee: Ralphael Ezeagu
Contact: +44 7457 424904 / info@dorvellimode.com
Address: Brederodestraat 4, 2662 AZ, Bergschenhoek, Netherlands

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@dorvellimode.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card company to process and post the refund.

Return Conditions

  • Returns are accepted for both defective and non-defective products

  • Exchanges are accepted

  • Returned products must be new only

  • Return window: 30 days from receipt

  • Return method: By mail

  • Return label: Free return label (download and print)

  • Restocking fees: No cost

Contact Information

Dorvelli
Operated by Teaspoon Ecommerce LTD
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 16648344
E-mail: info@dorvellimode.com
Phone: +44 7457 424904
Website: www.dorvellimode.com

Our customer service is available Monday through Friday, 9:00 AM – 5:00 PM (GMT). We aim to respond and resolve any inquiries within 24 hours on business days.